Terms and Conditions

These conditions of use explain the main rules that apply when you access, browse, register, deposit, play games, claim promotions, or otherwise use the Sherbet Casino website and related services (the platform).

By creating an account, logging in, or using any part of the platform, you confirm that you have read and accepted these service terms. If you do not agree, please do not use the website or create a player account.

These platform rules are written to set clear expectations, protect players, and help Sherbet Casino operate fairly and responsibly.

Who can use Sherbet Casino (age and location rules)

Sherbet Casino is for adults only. You must be at least the legal gambling age in your country, state, or region to register and play.

Online gambling laws vary. It is your responsibility to make sure that using the platform is legal where you are located and that you meet all local requirements.

Access may be restricted or unavailable in certain countries or regions. Sherbet Casino may refuse registration or limit service in locations where it cannot accept players or where restrictions apply.

Creating an account: simple rules that keep things fair

To use real-money services, you need a player account. When registering, you agree that:

• the information you provide is accurate, current, and belongs to you
• your account is registered in your own name
• you will keep your details updated when they change
• you will only create and use the number of accounts permitted by Sherbet Casino (generally, one account per person, household, IP address, device, or payment method may be allowed depending on circumstances)

Sherbet Casino may decline or close duplicate or related accounts where this is reasonably necessary to prevent misuse, fraud, or unfair advantage.

Verification (KYC): why we may request documents

To protect players and meet security and compliance obligations, Sherbet Casino may ask you to verify certain details before allowing deposits, withdrawals, or continued play. This may include checks to confirm your:

• identity and age
• address or country of residence
• payment method ownership (for example, that a card or wallet belongs to you)
• source of funds or other information when required for risk and safety reasons

If requested information is not provided within a reasonable time, Sherbet Casino may limit account functions (such as withdrawals or bonus eligibility) until verification is completed.

Your account, your responsibility

Your account is personal. You must not share it, sell it, transfer it, or allow someone else to play on your behalf.

You are responsible for keeping your login details confidential and for all activity carried out through your account, including bets placed and bonus activation. If you believe your account has been accessed by someone else, contact support as soon as possible so reasonable protective steps can be taken.

Deposits, withdrawals, and account balances

Sherbet Casino supports multiple payment methods, which may include Visa, MasterCard, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), and Ripple (XRP). Availability can vary by country, payment provider rules, and internal risk checks.

Key points to expect:

• deposit and withdrawal limits may apply
• processing times can differ by method and may be affected by verification, banking, blockchain confirmations, or additional checks
• withdrawal requests may be reviewed before approval to help prevent fraud, chargeback abuse, or bonus misuse
• Sherbet Casino may request that withdrawals are made back to the original payment method where possible and appropriate

Balances shown in your account are intended to be accurate, but they may occasionally be affected by technical delays or display issues. If you see something that looks wrong, pause play and contact support so it can be reviewed.

Bonuses and promotions: bonus terms you should always check

Promotions can include deposit bonuses, free spins, cashback, and loyalty rewards. Each offer can have its own bonus terms, including eligibility rules and gameplay restrictions. When you opt in to a promotion or enter a bonus code, you agree to the specific rules for that offer in addition to these general account rules.

Common conditions include:

• wagering requirements and which games contribute
• time limits for using the bonus and completing wagering
• maximum bet limits while a bonus is active (where stated)
• game restrictions (for example, certain tables may not count)
• limits on converting bonus winnings to cash or withdrawing bonus-derived funds (where stated)

Based on current promotional information, Sherbet Casino may offer examples such as:

• Welcome Deposit Bonus (code WELCOME100): 100% match up to €500, 35x (bonus + deposit), minimum deposit €20, valid for 30 days, eligible games may include slots, keno, and scratch cards
• No Deposit Free Spins (code SWEET75): 75 free spins on Sweet Bonanza (Pragmatic Play), 40x free spins winnings, valid for 7 days, maximum cashout from no-deposit offers may be €100
• Weekend Reload (code RELOAD50): 50% match up to €200, 30x (bonus + deposit), minimum deposit €30, available Friday to Sunday
• Weekly Cashback: 10% cashback on net losses, 1x wagering on the cashback amount, calculated Monday to Sunday
• VIP Rewards Program: tier-based benefits where requirements vary by reward

All bonuses are generally non-sticky unless stated otherwise. This means bonus funds are separate from your real-money balance, and withdrawing real money while a bonus is active may forfeit the bonus and any related winnings, depending on the offer rules.

If there is any conflict between a promotion’s specific rules and this page, the promotion’s specific rules apply for that promotion.

Games, features, and access: what you can expect

Sherbet Casino works with a range of game providers. The available lobby can include titles from partners such as Pragmatic Play, NetEnt, Play’n GO, Hacksaw Gaming, Big Time Gaming, Relax Gaming, and others.

Sherbet Casino aims to keep the platform available and working properly, but access may be affected by:

• your location and local restrictions
• device compatibility, browser settings, or internet connection
• maintenance, updates, or software changes
• temporary outages or third-party service interruptions

Games, promotions, payment methods, and site features may be added, removed, suspended, or limited at any time for operational, legal, or security reasons.

Fair play rules: what’s not allowed

Using Sherbet Casino means playing fairly and using the service for personal entertainment. Prohibited behavior includes:

• providing false, misleading, or incomplete account information
• fraud, collusion, or attempts to gain an unfair advantage
• chargeback abuse or intentionally reversing legitimate deposits
• bonus abuse (including manipulating offer conditions across multiple accounts or related accounts)
• using bots, scripts, automation tools, or other unauthorized software
• attempting to interfere with the platform, games, payment systems, or security measures
• allowing someone else to use your account or using another person’s account

If Sherbet Casino reasonably suspects prohibited activity, it may take protective steps described in the next section.

When Sherbet Casino may limit service or close an account

To keep the platform safe and fair, Sherbet Casino may, where reasonable and proportionate:

• refuse registration or restrict access to certain services
• place withdrawals or transactions on hold for review
• remove or cancel a bonus or promotional benefit linked to misuse
• suspend play while verification or investigations are completed
• close an account where rules are broken or where continued use presents a security, legal, or integrity risk

Any action is intended to be based on the information available at the time, including account activity, verification status, and risk indicators. Where appropriate, Sherbet Casino may request additional information to resolve issues.

Errors and technical problems: how we handle mistakes

Occasional errors can happen, including incorrect display information, pricing or paytable issues, bonus crediting mistakes, game malfunctions, interrupted sessions, or balance discrepancies caused by technical faults.

If an obvious error occurs, Sherbet Casino may correct it and adjust the account outcome in a fair and reasonable way. This can include reversing bets or winnings that were directly caused by a malfunction or incorrect crediting, and restoring balances to the appropriate level based on available logs and records.

If you notice a suspected issue, stop play and contact support so it can be checked promptly.

Responsible gaming and player protection

Gambling should be entertainment, not a way to earn money or solve financial problems. If play stops feeling enjoyable, take a break and consider using available limits or restriction tools.

Sherbet Casino may provide responsible gaming options such as deposit limits, session limits, cooling-off periods, or self-exclusion. You can also review guidance on the responsible gaming page.

Ownership of site content and software

The platform’s design, logos, text, graphics, code, and other original content belong to Sherbet Casino or its licensors and are protected by intellectual property laws.

You may use the website for personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, modify, or commercially exploit any platform content without written permission, except where the law allows.

Third-party providers and linked services

Some services on the platform are provided by third parties, including game studios, payment processors, identity verification partners, and hosting or security providers. Their systems and availability can affect how parts of the platform operate.

The website may also include links or references to third-party services. Sherbet Casino is not responsible for external websites that it does not control, and their own terms and privacy practices may apply.

Liability limits in plain language

Sherbet Casino works to provide a secure and reliable service, but it cannot be responsible for every outcome or loss. To the extent permitted by law, Sherbet Casino is not liable for losses or damages arising from situations such as:

• interruptions, delays, or technical failures beyond reasonable control
• player mistakes (such as sending funds to the wrong address or using an unsupported network)
• device issues, browser problems, or connectivity failures on your side
• third-party outages, payment provider delays, or blockchain congestion
• misuse of the platform or breaches of these conditions of use by the player
• events outside reasonable control (for example, severe outages or force majeure events)

Nothing in these service terms limits any rights that cannot be limited under applicable law.

Service provided “as is” and “as available”

The platform, games, and related services are provided on an “as is” and “as available” basis. Sherbet Casino cannot promise that access will always be uninterrupted, that every feature will always be available in every region, or that the platform will always be error-free.

Updates to these service terms

Sherbet Casino may update these account rules from time to time to reflect changes in services, security practices, legal requirements, or operational needs.

The most recent version posted on the website applies from the date it is published (unless a different effective date is stated). Continuing to use the platform after an update means you accept the revised terms, so it’s a good idea to review this page occasionally.

Other important policies to read

These service terms work alongside other platform policies and pages, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC Policy

If there is a conflict between these service terms and a specific policy that applies to a particular feature, the specific policy generally governs that feature.

Contact Sherbet Casino support

If you have questions about these conditions of use, your account, verification, deposits, withdrawals, or promotions, you can contact Sherbet Casino support by email at support@sherbet.com.

These rules are here to make expectations clear, support fair play, and help keep Sherbet Casino a safe, structured environment for adult players. Continued use of the platform confirms your acceptance of the current version of these service terms.